FAQ

• HOW DO I ARRANGE A DROP-OFF, OR DELIVERY FOR MY EQUIPMENT?

Please contact us ahead of time at 519-375-2699 or via email at ottercreekgarage@gmail.com to schedule a time. This ensures someone is available at the shop to receive your machinery or coordinate a time for us to come out to you for a pick-up.

• DO YOU OFFER PICK-UP AND DELIVERY SERVICES?

Yes. We provide convenient pick-up and delivery services for your equipment to ensure a seamless experience.

• HOW LONG WILL MY DIAGNOSTICS OR REPAIRS TAKE?

Turnaround times vary depending on our current shop volume and the availabiliy of replacement parts. Minor preventative maintenance and tune-ups can often completed quickly, while comprehensive engine over-hauls or custom welding will require more time. We will provide a time estimate after performing the initial assessment.

• WHAT HAPPENS IF YOU FIND ADDITIONAL ISSUES DURING SERVICING?

       We value clear communication and transparency. If your diagnostic evaluation reveals unexpected issues beyond the       original  scope of work, we will contact you directly with and updated estimate before proceeding with any additional repairs.